Customer Policy

 Effective Date: 08/28/2024

Welcome to The House of Nouveau. We are committed to providing you with the highest quality cleaning and organizing services. To ensure a smooth and satisfactory experience, please review our customer policies below.

1. Service Areas

We provide cleaning and organizing services in the following areas: [List of service areas]. Please contact us to confirm service availability in your location.

2. Appointment Scheduling

  • Booking: Appointments can be scheduled via [phone, email, website]. We recommend booking at least [X days/weeks] in advance to secure your preferred date and time.

  • Confirmation: You will receive a confirmation of your appointment via [email/phone] once it is scheduled.

3. Cancellations and Rescheduling

  • Notice: We require at least 24 notice for any cancellations or rescheduling.

  • Fees: Cancellations made with less than 24 notice may incur a fee to cover scheduling costs. See our Cancellation Policy in this tab for details.

4. Access to Property

To provide efficient service, please ensure that our team has access to your property at the scheduled time. If the property is locked or access is otherwise restricted, we may need to reschedule, and a cancellation fee may apply.

5. Service Guarantee

We strive for excellence in our cleaning and organizing services. If you are not satisfied with a specific area, please notify us within 24 hours of service completion, and we will address your concerns at no additional charge.

6. Client Responsibilities

  • Preparation: Please remove any valuables, fragile items, or personal items from areas to be cleaned. We are not responsible for damage to items left in the cleaning area.

  • Pets: Please inform us about any pets and ensure they are secured during our visit.

7. Payment Terms

  • Pricing: Our rates are based on size and type of service. A detailed quote will be provided prior to service.

  • Payment Methods: We accept payment via cash, credit card, and electronic payment platforms. Payment is due upon completion of service unless otherwise agreed.

8. Health and Safety

The health and safety of our clients and staff are paramount. Please inform us of any allergies or sensitivities to cleaning products, and we will do our best to accommodate your needs.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information. We will never share your information with third parties without your consent, except as required by law.

10. Feedback and Complaints

Your feedback is important to us. If you have any concerns or complaints about our services, please contact us directly at 904-414-1089, and we will work to resolve the issue promptly.

11. Changes to Policies

We reserve the right to update these policies at any time. Any changes will be communicated via thehouseofnouveau.com, and your continued use of our services constitutes acceptance of the revised policies.